This Privacy Policy explains how AWD Recovery (“we”, “our”, “us”) collects, uses, and protects the personal information of visitors, customers, and users of our website and services.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, phone number, email address, location, and vehicle details provided when requesting a quote, booking recovery, or contacting us.
Usage Data: IP address, browser type, operating system, and website activity (via cookies and analytics tools).
Uploaded Content: Photos or documents you provide for service requests (e.g., damaged vehicle images).
2. How We Use Your Information
We use your information to:
Provide breakdown, recovery, and vehicle transportation services
Respond to enquiries and service requests
Process bookings and payments
Improve our website, services, and customer experience
Send service updates, reminders, or promotional offers (only if you have consented)
Comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal data. We may share information with:
Service partners (e.g., recovery drivers, payment providers)
Legal authorities if required by law
Trusted IT and hosting providers to maintain our website and systems
4. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, misuse, or loss.
5. Data Retention
We only retain your data for as long as necessary to provide services or comply with legal obligations. Personal data is securely deleted when no longer required.
6. Your Rights
Under the UK GDPR and Data Protection Act 2018, you have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for marketing communications
Request data portability
To exercise these rights, please contact us at: info@awdrecovery.co.uk
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
9. Contact Us
If you have any questions, please contact us:
📧 Email: info@awdrecovery.co.uk
📞 Phone: +44 7377 773134 | +44 7928 86434
📍 Address: West Midlands, UK